One of the (many) benefits of having more than 33,000 carriers in our database is that we can find a driver pretty much anywhere in the United States on very short notice. This comes in handy every day, but especially on a day when one of our customers has a true emergency.
We’ve gotten lots of these calls over the years – a customer had given a load to another carrier, and they either had a breakdown and couldn’t pick up the freight, or had promised capacity they couldn’t deliver. Now, that customer has to move their freight, and quickly. At this point, they often have less than two hours to get a driver into the pickup location to get the freight on the road so it can deliver on time.
When these calls come in, we turn on the machine. We dive into our database, get on the phones, and find a driver out of the tens of thousands we have in order to get a truck to your location as quickly as possible. Often, we can have a driver there within 30 minutes, and we’ll make sure he or she is fresh on hours to ensure we can make your deliveries on time.
Now, we hope you don’t just call us when you have an emergency – we like to have a little more time to work on loads, and we can usually get you a better price if we have more than 10 minutes’ notice, but if you find yourself in a bind, give us a call. We’ll get someone rolling to you as fast as we can.
By Lacy Starling, President and Fearless Leader